Privacy

By using our services, contacting us, and using our website Flatbook.pl (hereinafter referred to as the Service), you entrust us with your personal data. The Privacy Policy describes the most important principles of processing them by us. We guarantee that when using our services and the Service, your data is safe and processed in accordance with applicable regulations.

Personal Data Administrator:

Flatbook sp. z o.o.
based at: ul. Jaglana 6/1, 80-749, Gdańsk,
NIP 5833436356, REGON 389941238, KRS 0000921412

You may contact the Administrator at:

e-mail: info@flatbook.pl
by phone: +48 508 808 409
by mail: ul. Jaglana 6/1, 80-749, Gdańsk

1. What data do we collect?
   The Administrator allows contact with him and service reservation via forms available on the Service, e-mails, mail, via registration card, and by phone, as well as providing data such as first name, last name, PESEL (personal ID number), contact details: e-mail, phone number, correspondence address, nationality, passport number, and other data you have voluntarily provided in messages, registration card or phone conversations.
   
   The Administrator collects data related to activity in the Service, such as time spent on the site, searched phrases, number of subpage views, date and source of visit, IP address.
2. Where do we get the data from?
   If you contacted the Administrator, the data was provided directly by you, for example by using the reservation or contact form or by telephone or e-mail contact.
   
   If your data was provided in connection with a matter handled by a person who referred it to the Administrator, then the source of the data is that person. In such case, the Administrator receives identifying, address-related data and related to the case, as well as a description of the case.
3. Is providing data compulsory?
   Providing data for purposes related to case handling is voluntary but often necessary. Failure to provide them may hinder or prevent the case to be considered, providing information, or concluding a contract.
   
   Providing data necessary for statistical analysis of Service users is voluntary. You can use the incognito mode to browse the site without sharing your visit information with the Administrator. Using incognito mode and thus not providing data does not affect the ability to use the Service.
4. What rights do you have?
   The right to request access from the Administrator to your data, as well as to receive a copy.
   Article 15 GDPR
   
   The right to request correction or rectification of data from the Administrator – in case you notice the data is incorrect or incomplete.
   Article 16 GDPR
   
   The right to request deletion of data from the Administrator – if the Administrator no longer has a legal basis for processing or if data is no longer necessary for the purposes of processing.
   Article 17 GDPR
   
   The right to request restriction of processing.
   Article 18 GDPR
   
   The right to object for reasons related to your particular situation concerning processing based on Article 6(1)(e) or (f).
   Article 21 GDPR
   
   The right to lodge a complaint regarding the Administrator’s processing of your personal data to the President of the Personal Data Protection Office.
   Article 77 GDPR
5. How to withdraw consent to data processing?
   You can withdraw consent to personal data processing at any time by contacting the Administrator via e-mail or phone. Withdrawal may hinder or prevent contacting you, depending on the scope of the consent withdrawn. Processing done before withdrawal remains lawful.
6. Do we share your data with others?
   Recipients of your personal data may be entities entitled to receive them under law.
   
   Moreover, your data may be shared with couriers, postal operators, entities operating the hotel system, accountants, hosting providers, mail server providers, newsletter service operators, online payment systems, and entities processing data on behalf of the Administrator to provide offered services.
   
   Your data will not be transferred to third countries or international organizations.
   
   The Administrator will not make automated decisions, including profiling, based on your personal data.
7. How long do we store the data?
   Your personal data will be stored until consent withdrawal or case resolution, and in some cases until the limitation period of claims related to its execution expires.
   
   Data related to network traffic analysis collected via cookies and similar technologies may be stored until the cookie expires. Some cookies never expire, so data storage time equals the time necessary for the Administrator to achieve data collection purposes, such as security and historical data analysis related to site traffic.
8. Cookies
   The above-mentioned principles, unless otherwise stated in this chapter “Cookies,” also apply to the rules of processing your cookies.
   
   The Service enables collection of user information via cookies and similar technologies, which usually involve installing this tool on the user’s device (computer, smartphone, etc.). This information is used to remember user choices (font, contrast, policy acceptance), maintain user session (e.g., after login), remember password (with consent), collect device information and visit data for security purposes, as well as visit analysis and content personalization. Information obtained via cookies and similar technologies is not combined with other Service user data or used for user identification by the Administrator.
   
   The user can set their browser to block certain types of cookies or other technologies, for example by allowing only those essential for proper site display. By default, most browsers allow all cookies, but the user may change these settings anytime and delete installed cookies. Refusing cookie collection may cause difficulties in using the Service. Using the Service without changing browser settings, i.e., with the default acceptance of cookies and similar technologies, means consent to their use for the above purposes.
9. Phone contact
   The above principles, unless otherwise stated in this chapter “Phone contact,” also apply to processing data obtained during phone contact.
   
   Data is collected directly from you through phone contact with the Administrator or as a result of a call initiated by the Administrator.
   
   Your personal data is then collected within the incoming call recording system and processed to ensure the highest customer service standards and proper course of calls based on consent given by continuing the call (art. 6(1)(a) GDPR), and for ensuring the possibility of defense and claiming (art. 6(1)(d) GDPR).
   
   Providing personal data is voluntary but necessary to handle matters by phone. Before the call starts, you are informed by voice message about recording. Without consent, the call must be terminated.
   
   All outgoing and incoming calls to phone numbers provided by the Administrator on the website are subject to recording.
   
   Recordings will be stored no longer than until the limitation of claims and fulfillment of legal obligations. After this period, recordings will be deleted.
10. Newsletter service
    The above principles, unless otherwise stated in this chapter “Newsletter service,” also apply to processing your data obtained in relation to this service.
    
    Newsletter is digital content. Consent to sending the newsletter by ticking the appropriate checkbox is equivalent to concluding an Agreement on digital content delivery (hereinafter the Agreement).
    
    The Administrator provides the Newsletter service, which involves sending commercial and marketing information related to his activity to persons subscribed, including about services, products, and events. The Newsletter is sent via e-mail.
    
    As part of the Agreement, you make payment with personal data. Signing up requires providing an e-mail address. If you do not want to pay this way but want to use materials offered by Newsletter subscription, you can purchase Newsletter Materials by paying the price set by the Administrator. Purchasing this way requires individual contact with the Service Owner at info@flatbook.pl.
    
    Before using the Newsletter service, the Administrator makes the Privacy Policy available, containing terms of use of this service. It is accessible in the Service and linked each time in the checkbox at Newsletter subscription.
11. Technical conditions
    Using the Service, including signing up for the Newsletter service, is possible provided the User meets minimal technical requirements:
    1. Having a device enabling internet access, equipped with a functional operating system, e.g. Mac OS, Android, Windows;
    2. Installing on the aforementioned device a current version of an internet browser supporting HTML5, such as Mozilla FireFox, Google Chrome, Safari, or other compatible browser supporting cookies;
    3. Having an active e-mail account.
12. Consent
    Expressing the will to subscribe to the Newsletter means you consent to receiving marketing and commercial information by electronic communication means under the law on electronic services and consent to using telecommunications terminal equipment for direct marketing, as well as sending commercial information via e-mail in accordance with the Telecommunications Law.
    
    These consents are voluntary but necessary to subscribe to the subscriber list and receive the Newsletter. Lack of consent means the Newsletter service cannot be provided. You can withdraw consents any time, which will cease the Newsletter service.
13. Unsubscription
    You can unsubscribe from the Newsletter service at any time and without giving a reason. Unsubscription results in immediate termination of the Newsletter service Agreement. Unsubscription may be reported to the Service Owner:
    1. electronically via an active link placed in the footer of every message sent as part of the Newsletter service labeled "Unsubscribe";
    2. electronically to the e-mail address: office@flatbook.pl;
    3. in paper form to the postal address: ul. Jaglana 6/1, 80-749 Gdańsk.
       
       Additionally, the consumer has the right to withdraw from the Agreement within 14 days from the date of the agreement without giving any reason. The withdrawal statement can be sent by mail to: ul. Jaglana 6/1, 80-749 Gdańsk, or by e-mail: office@flatbook.pl.
14. Right to discontinue
    The Administrator reserves the right to discontinue the Newsletter service at any time, about which you will be informed via the e-mail address provided during the Newsletter subscription procedure.
15. Complaints
    You may file a complaint about the Newsletter service. The complaint may be submitted electronically to info@flatbook.pl or in paper form to ul. Jaglana 6/1, 80-749 Gdańsk.
    
    The complaint should include data enabling your identification, subject of the complaint, and demands related to the complaint. It is recommended to provide information and circumstances regarding the complaint subject in the description. Providing such data is not mandatory and does not affect the validity of the complaint submitted without them. All complaints are handled promptly, no later than 14 days from the complaint submission date. The complainant receives a reply in the same form as the complaint unless otherwise indicated.
    
    Amicable dispute resolution and complaints handling for consumers is possible by contacting: a permanent amicable consumer court with a request to resolve disputes arising from the agreement; voivodeship inspector of Trade Inspection with a request to initiate mediation proceedings; district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection for assistance regarding the agreement; or using the ODR platform. The platform serves to resolve disputes between consumers and entrepreneurs http://ec.europa.eu/consumers/odr. More detailed information on out-of-court complaint procedures and claim enforcement can be found at http://polubowne.uokik.gov.pl
16. Copyright
    Materials placed in the Newsletter are protected by copyright law. They may also contain protected trademarks. The materials are provided solely for personal use. Any other forms of use infringe the rights of the Administrator or other entitled entities and may result in liability. In particular, copying, reproducing, recording, or distributing materials without the consent of the Administrator or other entitled entities is prohibited.
17. Changes to provisions
    The Administrator reserves the right to unilaterally amend these provisions to the extent not individually agreed with the User for justified reasons, such as changes in applicable Polish law, introduction of new Service functionalities by the Administrator, or modification of the existing scope thereof.